FAQs

1. What type of products does Novalux Distribution offer?

We offer an exclusive selection of high-quality gourmet food products, such as:

  • Extra virgin olive oil.
  • Gourmet preserves (anchovies, scallops, mussels, sardines).
  • White and black truffles.
  • Caviar and other premium products of Spanish origin.

2. Are your products of Spanish origin?

Yes, all our products are 100% Spanish and sourced from the most prestigious brands in the industry. We guarantee authenticity and quality in every item.

3. Can I purchase products directly from the website?

Currently, we do not offer direct purchasing through our website. If you're interested in our products, please contact us for pricing and order information.

4. How can I place an order?

To place an order, you can email us at sales@novaluxdistribution.com or fill out the contact form on our website. We’ll get in touch with you as soon as possible.

5. Do you offer international shipping?

Yes, we ship to various countries. Please contact us to confirm shipping availability to your location and applicable rates.

6. What payment methods do you accept?

We accept bank transfers and other secure payment methods based on prior agreement with our clients. At the moment, we do not process online payments through our website.

7. What is the estimated delivery time?

Delivery time depends on the location and type of product ordered. Generally, local deliveries within Dubai are completed within 24-48 hours, while international shipments may take 5 to 10 business days.

8. Do you offer customization options?

If you are looking for products for events, corporate gifts, or personalized editions, please contact our team. We specialize in offering tailored solutions for our exclusive clients.

9. Do you offer special prices for wholesale orders?

Yes, we offer competitive prices for wholesale customers, hotels, restaurants, and catering services. For more details, please send us your inquiry.

10. How can I contact Novalux Distribution?

You can reach us via:

11. Do you have a return policy?

As we deal with food products, we do not accept returns unless there is a defect or an error in the order. If there is an issue, please contact us within 48 hours of receiving the product.